ISO 9001:2015, Internal Audits Made Easy: Tools, Techniques, and Step-by-Step Guidelines for Successful Internal Audits

Ann W. Phillips, ASQ Quality Press, 2015, 176 pp., $36 member, $60 list (book, fourth edition).

Although the title references ISO 9001:2015, this book is not about the standard. It is a book about auditing, which references the new standard. Often it goes unmentioned, but there are significant differences in the purposes of internal and external audits.

External audits are typically done to verify conformance to stated requirements. Good internal audits help achieve significant improvement in business processes and objectives. An auditor brings knowledge of the standard. Auditees bring expertise of the processes being reviewed. Therefore, they are the best source for improvement ideas.

The newly revised standard encourages verification of effectiveness of business processes and opportunities to improve the quality management system. This book is intended to help managers, quality professionals, internal coordinators and auditors implement a practical internal audit process that meets the ISO 9001:2015 requirements and intent.

Phillips covers the purposes of various audit types, customers, job functions, required attributes of auditors, how to select a team, and the scope and preparation of an audit. She also gives examples of how to get auditees to open up and provide information. With the proper use of good interview techniques, you can turn audit findings into improvement ideas.

Included with the book is a CD-ROM with all the documents and checklists, listed in the numerous appendixes in MS Word format. They are easy to use and customizable. Professionals responsible for auditable systems will benefit from reading and implementing these internal audit practices.

Marc A. Feldman

Lean TPM: A Blueprint For Change

Dennis McCarthy and Nick Rich, Butterworth-Heinemann, 2015, 252 pp., $101 (second edition, book).

This book presents the reasons why lean thinking and total productive maintenance (TPM) are requirements for successful and sustainable business operations through continuous improvements.

Often, it is the supply chain with the greatest opportunity for improvements—reducing cycle times and costs, improving quality, and customer service and satisfaction. The authors provide the foundation for a systems model that incorporates quality and maintenance. They present the tools and methods for the improvement cycle and stress the critical purpose of organizational, communication and teamwork requirements.

There is not one simple prescription for all businesses to maximize profits and ensure sustainability. It will require excellent collaboration and communication across all business levels and functions. However, McCarthy and Rich show us that lean TPM is valuable because it:

Adds value for customers.

Creates a sustainable future.

Develops an enhanced organizational capability across the supply chain.

Allows all stakeholders to be creative and innovative committed participants.

The book is well organized, reads logically and serves as a user’s manual. It is a valuable resource for executives, managers, change engineers and trainers. It is reasonable, expected and logical that the business culture understands the importance of teams to do this work. Teamwork is critical.

John J. Lanczycki Jr.
West Springfield, MA

Freedom to Dream, Courage to Act: The First Nine Decades of C. Jackson Grayson

John DeMers and Paige Dawson, Bright Sky Press, 2014, 176 pp., $24.95 (book).

DeMers and Dawson provide insights to success in delivering quality, progress, inventions and optimistic encouragement through their biographical report about C. Jackson Grayson. The book is not a how-to or a quality operations reference, but a report of successes and opportunities captured with results delivered by a recognized leader in many areas, including quality.

During Grayson’s career, he served as an FBI agent, head of academic business school programs, newspaper reporter, presidential appointee, farmer and more. Many people considered the high point of Grayson’s career to be when he founded the American Productivity and Quality Center. He also helped establish the Malcolm Baldrige National Quality Award. This insightful report will be of interest to leaders in the quality processes and results fields.

Readers of the book explore Grayson’s dreams, accomplishments, strategies and shared accomplishments. Though the biography is not focused on the technical and operational aspects of quality projects and results, it provides a report on a person that significantly affected the broad field of quality. Grayson has been a tireless advocate of quality and process improvement for more than half a century. He introduced the world to concepts about best practices and benchmarking.

This book is a rewarding resource that may be enjoyed by those who are interested in accomplishing much in their career, younger persons with opportunities for delivering results, as well as senior citizens, even retired persons, looking at successes resulting from leaders with optimism and opportunities. This reviewer is one of those retired senior citizens, and the book prompted reflection, memories, and resulted in optimism.

The book may interest creative thinkers, leaders, educators and persons moving forward with continued discoveries and enhancements in the field. The report on life, adventures and successes of Grayson is an interesting (and sometimes emotional) opportunity to consider what we can accomplish. It is an idea-rich biography of a leader who accomplished much.

This biography chronicles Grayson's journey and captures the passion and essence of this remarkable man—still hard at work at 92 as he works to transform the U.S. education system. A few photographs are in the book displaying Grayson’s adventures during his life from childhood to adulthood. The book ends with a photograph of Grayson skydiving on his 90th birthday.

Jerry Brong
Ellensburg, VA

MATLAB in Quality Assurance Sciences

Leonid Burstein, Woodhead Publishing, 2015, 264 pp., $200 (book).

MATLAB is a fourth generation programming language widely used in the fields of science, engineering and technology. Burstein states that MATLAB has several strengths, including an interactive programming environment, data visualization capabilities, suitability for simple and complex problems, and the adaptability for many fields, including quality engineering and comprehensive documentation.

There are numerous books on the use of MATLAB for science and engineering applications, but few on MATLAB applications in the quality field. This book has been written to fill this gap. Examples provided in this book include calculations in total quality management, Six Sigma, time series, process improvement, and measurement and testing techniques.

The book begins by discussing the basics of MATLAB, including topics such as starting with MATLAB software, flow control, and the use of vectors, matrixes and arrays.

Quality engineers will appreciate the chapter on hypothesis testing. Engineers and quality practitioners will value the chapter dedicated to the solution of ordinary differential equations. There is a chapter that discusses script files, functions and function files, and some specific and useful MATLAB functions.

This book is written in a simple and easy-to-understand language and includes several color illustrations. Each chapter includes application examples, questions for self-testing and answers to select questions.

There is an appendix that provides a summary of MATLAB characters, operators and commands, which serves as a quick reference for beginners and advanced-level MATLAB users.

This book will be immensely useful to quality engineers, quality managers and other quality professionals who may want to use MATLAB to address problems in quality engineering, reliability, process improvement, simulation, and measurement and testing. In addition, it will be a valuable addition to the library of any student who wishes to study MATLAB applications in the field of quality.

Anuradha Rangarajan
Harvard, IL

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