Useful knowledge

In response to "Unraveling Misconceptions" (March 2016, pp. 30-37):

It is rare that I read an article and walk away with what I consider useful information. A lot of content is covered in a short discussion. The concepts were presented in a manner that will help me promote them—moving my organization from just working with data to actually using knowledge to drive its decisions and behavior.

Ron Post
Lexington, SC

Entry-level economics

In response to "Keeping Current: Qualified Applicants Elude Manufacturers, Survey Reveals" (February 2016, p. 13):

I’ve been in a manufacturing quality role for more than 30 years and became an ASQ-certified quality engineer 15 years ago. In my view, a lack of qualified applicants is a reflection of the attractiveness of the overall job package and offer. Most young people choose a career based on the effort it requires versus its potential economic reward.

It’s nice to work in a job you love. But for most people, the reality is that they take whatever job pays the most for their abilities—at least in the long term. I look at job postings every day, and I see many that ask for applicants with three to five years of experience to justify offering them entry-level salaries.

I’m confident the pipeline will be refilled with qualified applicants after manufacturers return to offering salaries commensurate with the level of education, technical sophistication and work ethic necessary to be successful in these positions. Until that happens, financial services and similar career paths will continue attracting the best and brightest applicants.

Lyle Hilton
Sebastian, FL

Often overlooked

In response to "Standards Outlook: Small Change, Big Impact" (February 2016, pp. 62-63) about clause 5 in ISO 9001:2015:

This was an excellent article that pointed out a critical but not-so-obvious criterion on leadership. This type of requirement is often overlooked, leading to a performance that is less than it could or should be. The author has provided an important service to the ISO 9001 standard and quality.

William Stimson
Charlottesville, VA

Test success

In response to: "One Good Idea: Put to the Test" (February 2016, p. 71):

This is an excellent summary of how to determine whether a "numerically observed difference" is indeed an indicator that there was a fundamental change or just an aberration due to statistical sampling that did not cover the entire population. Kudos!

Alex Lau
Whitby, Ontario

Tune In

ASQ TV’s latest episode examines the important role quality plays in industries regulated by government bodies such as the U.S. Food and Drug Administration (FDA). An FDA representative discusses this role as well as an upcoming regulation that will affect consumers.

Visit http://videos.asq.org to access the full video library.

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Experts Answer Your Difficult Questions

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Check out QP’s Most Popular Articles

See a list of March’s most clicked-on articles in by visiting www.qualityprogress.com.

Quick Poll Results

Each month at www.qualityprogress.com, visitors can take an informal survey. Here are the numbers from last month‘s Quick Poll:

What is your biggest challenge in leading a multigenerational workforce?

  • Ensuring experienced workers adequately mentor new employees. 42.3%
  • Understanding communication preferences. 30.7%
  • Managing work-life balance expectations. 15.3%
  • Delivering performance feedback effectively. 11.5%

Visit www.qualityprogress.com for the latest question:

What is the most critical factor in creating a culture of quality?

  • Making quality everyone’s responsibility.
  • Driving out fear.
  • Empowering employees.
  • Leadership support and engagement.


Recent headlines from ASQ’s global news service

Root Causes of Takata Air Bag Defects Identified
Independent investigators of Takata’s defective air bag inflators identified three factors that led to the violent ruptures: an unstable chemical without a drying agent, exposure to high absolute humidity and the inflator’s assembly that does not adequately prevent moisture intrusion. Up to 90 million more inflators could be recalled in the United States.

Maintenance Mishap Caused Global Mars Recall
After a piece of plastic was found in a Snickers bar and traced back to a Mars factory in the Netherlands, millions of snacks were deemed possibly unsafe and recalled in 55 countries. A Mars Netherlands official said a maintenance mishap caused a plastic pipe cover to be ground up during the production process, and small parts of it ended up in products.

Want the latest quality-related news and analysis?

The QNT Weekly enewsletter, available exclusively to ASQ members, delivers it every Friday. Subscribe now at http://email.asq.org/subscribe/qntwk.

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