2019

UP FRONT

Method Madness

Lean and Six Sigma remain top tool picks

Simplifying. Streamlining. Saving. All words near and dear to the hearts of quality professionals. Again and again, the methods that many organizations are using are lean and Six Sigma. And sometimes both.

So, as we pulled together the article lineup for this month’s issue of QP, we had a lot of difficult decisions to make about which articles fit best within February’s lean and Six Sigma theme. I feel confident we’ve pulled together a diverse group of articles from a variety of industries that contain tips, process changes or tools that you can start applying in your organization immediately. Please let me know if you do, and what works.

  • As more organizations go global, their translation needs continue to escalate. "New Heights" highlights the importance of streamlining product translations to improve accuracy and trim excess cost in the language services field. The authors suggest applying a modified Six Sigma tool to improve the process.
  • Do seconds matter? Do they ever. In "Every Second Counts" the authors outline a case study where they assisted a telecom company in identifying the causes of longer call times and finding ways to address the causes, eventually saving the company millions of dollars.
  • "Lean Delivery" showcases the lean approaches that a large St. Louis hospital used to improve the efficiency of its labor and delivery unit. The teams used a number of tools to not only improve efficiency, but also capitalize on the innovative ideas of employees.
  • "Under Advisement" highlights the efforts of a group of students to improve the student advisement process at their college.
  • For "Role Call" the authors interviewed 56 global project managers to gauge what the main challenges are in lean Six Sigma implementations at financial institutions. The results centered squarely on stakeholder management, which forms the basis of article. There also are many tips for improving stakeholder management.

Finally, don’t forget to watch January’s episode of ASQ TV, which focuses on lean and Six Sigma. Find it at http://videos.asq.org.

Seiche Sanders

Seiche Sanders
Editor


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