Total Quality Management and Operational Excellence: Text with Cases

John S. Oakland, Routledge, 2014, 530 pp., $79.95 (fourth edition, book).

Oakland’s book provides a holistic overview of strategic performance improvements using quality as the key for accelerating change. The book is divided into three parts. Part one presents the foundations for total quality management (TQM). The author is clear on how quality, competitiveness and customers are connected by quality chains. Oakland’s model for TQM has four Ps (planning, process, performance and people) and four Cs (commitment, communication, culture and customer).

Part two discusses planning for TQM through policy, strategy with required partnerships and human resources. Part three presents performance measurement frameworks, such as self-assessments, audits, reviews and benchmarking. Oakland uses a figure eight diagram to illustrate the path for changes to effect better organizational performance.

Part four is critical because it deals with processes tactically. Here, the author introduces a method he developed called the DRIVER framework for continuous improvement. It is a closed-loop improvement method that unites the best of lean, Six Sigma and cost of quality. DRIVER has six stages: define, review, investigate, verify, execute and reinforce.

Part five is the human resource component dealing with managing personnel to ensure effective communication, employee empowerment and involvement, and training teams to resolve issues. The last section talks about implementation of TQM for operations excellence. There are 10 case studies available for readers.

Oakland’s book is logically structured and current. It is a valuable resource recommended for current day leaders as well as students. It is easy to read and a handy reference when applying the principles of TQM.

John J. Lanczycki Jr.
West Springfield, MA

Integrated Management Systems: QMS, EMS, OHSMS, FSMS including Aerospace, Service, Semiconductor/Electronics, Automotive and Food

Chad Kymal, Gregory Gruska and R. Dan Reid, ASQ Quality Press 2015, 216 pp., $75 member, $125 list (book).

This short text is about reduction of management process duplication within one organization (referred to as integration), and the reduction of duplication between sites (called standardization). It is written by three experts with substantial experience in various industries including automotive, food and healthcare. The book is presented from an auditor’s perspective.

The integration and standardization schemas presented in the 14 short chapters focus on reduction in duplication. Integration can present additional benefits with leveraging effects, such as the ability to deliver new products. These aspects of innovation, resulting from integration, are not discussed.

The role of data, and analytic methods and tools in an integrated perspective, also is not presented. The 100 figures and tables are mostly conceptual.

Overall, the book provides templates and examples that can be beneficial to quality managers asked to design an integrated architecture of systems. It also can serve as a good checklist, with useful case studies from the food industry and automotive, service, aerospace and semiconductor organizations.

Ron S. Kenett
Raanana, Israel

Statistics for Six Sigma Black Belts

Matthew A. Barsalou, ASQ Quality Press, 2015, 256 pp., $42 member, $70 list (book).

This book is written for the Six Sigma Black Belt (BB) who needs to maintain a level of competence in many statistical methods, but who does not use all these methods frequently. The book is divided into six chapters; the first five each cover one of the five phases of the define-measure-analyze-improve-control process, followed by a final conclusion chapter. Additionally, there are numerous appendixes that include a glossary, Minitab references with screenshots, statistical tables, formula references and guidance on hypothesis testing.

One of the strengths of this book is there is little fluff. The author provides concise descriptions of the analytical tools used within the appropriate chapter along with step-by-step examples, Minitab instructions, Minitab outputs and interpretation of the results. This book is a useful reference for BB and Master Black Belts looking for examples to use in Six Sigma training or as a course companion. The section on design of experiments is pretty thin, and a person who has not been a practicing BB may have difficulty using and understanding the material because it is so concise.

Overall, the information in this book is useful and well-formatted. A practicing BB can quickly find statistical procedures to help produce meaningful analysis in a short amount of time.

Christopher Spranger
Wisconsin Rapids, WI

Advanced Quality Auditing: An Auditor’s Review of Risk Management, Lean Improvement and Data Analysis

Lance B. Coleman Sr., ASQ Quality Press, 2015, 114 pp., $22 member, $37 list (book).

During the last two decades of performing various management systems audits, I have seen an increase in requests and demands from top management for more value-added audits that go beyond the traditional compliance or conformance audits. This book is a valuable tool for auditors to effectively respond to these requests and demands.

The book is written on the premise that value audits are based on three different auditing approaches: traditional audits, lean auditing and risk-based auditing. The book is organized into eight chapters and an annex covering basic statistics and control charts. The first three chapters cover traditional audits, lean auditing for business improvement, and risk-based quality auditing.

Chapter four covers the critical role that data and trend analysis plays in managing risk and the discussion of root cause analysis and corrective action. The importance of normalizing data is covered in chapter five. Finally, the last three chapters highlight what it takes to be an effective auditor and what constitutes a delight audit program and reporting.

The book would have benefited by including more examples of how auditors can incorporate the concepts of risk management and continuous improvement into their audit planning and execution.

I found the coverage of managing the eight categories of operational waste and other integrating lean tools within the audit process refreshing and helpful in improving the efficiency of the process. The author provides a clear picture of how to conduct a process approach rather than elemental-based audits and how to avoid pitfalls associated with various stages of the audit. This book will help auditors conduct more effective, efficient and value-added audits.

Herzl Marouni

Recent Releases

  • Better Business Decisions Using Cost Modeling
    Victor Sower and Christopher Sower, Business Expert Press, 2015, 200 pp., $59.95 (second edition, book).
  • The Quality Improvement Field Guide: Achieving and Maintaining Value in Your Organization
    Matthew A. Barsalou, CRC Press, 2015, 204 pp., $39.95 (book).

Average Rating


Out of 0 Ratings
Rate this article

Add Comments

View comments
Comments FAQ

Featured advertisers