2020

QP REVIEWS

Workforce Asset Management Book of Knowledge

Lisa Disselkamp, John Wiley and Sons, 2013, 656 pp., $95 (book).

This book serves as a valuable source of information pertaining to workforce asset management principles. It features contributions from industry experts covering the knowledge, practices, regulations and technologies in the domain of workforce management systems. The information in the book is presented under six broad units.

The first unit begins with the concept of workforce asset management as a cross-disciplinary specialty. The evolution and use of the technology are discussed. The second unit features important issues such as changing the organization through the use of workforce asset management, and its impact on organizational readiness, maturity and integrity.

Under the heading, "timekeeping," the third unit contains detailed discussions regarding workforce management devices and their functionality. It also deals with federal and state regulations, compliance and reporting. The fourth unit highlights the important topic of scheduling and labor management. Scheduling in highly complex industries also is discussed.

Unit five recognizes that the use of data analytics is on the rise. A sampling of the topics are formal modeling approaches, data integration and interfaces, data governance, privacy and security guidelines, and migration management. The last unit addresses project implementation and support issues. It outlines the roles and functions of a workforce asset management project manager. It deals with balancing time, costs and quality in project management. It also helps the manager design reviews for the new method, technology and processes.

This book is written in simple and easy-to-understand language. Readers with little to no knowledge of workforce asset management will understand and be able to apply the concepts with confidence. The book also serves as a valuable resource for students, employers and employees. This book is a valuable addition to any library.

Rangarajan Parthasarathy
Harvard, IL


Design of Experiments for Engineers and Scientists

Jiju Antony, Elsevier, 2014, 220 pp., $69.95 (second edition, book).

This book is comprehensive in its discussion of experimental design and the pitfalls and issues that must be investigated. The scenarios are all industrial examples, but the lessons imparted in them are statistical and apply to many areas of data analysis.

The first four chapters cover the basic principles of design of experiments (DoE), including confounding and a chapter on understanding interactions. It includes examples of each type of interaction as well as an excellent section on synergistic vs. antagonistic interactions. What follows is a rigorous treatment of experimental designs and key differences to understand between their setup and their analysis. The author’s examples of design matrixes and how to create them is useful and comprehensive.

The final chapters present case studies, including the design matrix, data analysis, and interpretation, applications of DoE in the service industry and the role of DoE within Six Sigma. This book is not just for engineers and scientists. It is also a reference book for practitioners and a good textbook for statisticians in all fields.

I. Elaine Allen
San Francisco


Organization Diagnosis, Design, and Transformation: Baldrige Users Guide

John Vinyard, ASQ Quality Press, 2015, 674 pp., $56 member, $92 list (seventh edition, book).

Baldrige criteria principles can serve as an important framework for any organization committed to standards of excellence. Striving to achieve these important principles, however, is a long-term commitment requiring intensive internal scrutiny and hard work. Vinyard’s work provides a highly detailed discussion of the Baldrige Criteria for Performance Excellence, focusing on the vital 42 areas to address when considering the Baldrige standards.

  1. This hefty resource organizes the Baldrige criteria into five parts. To help leaders and organizational architects better understand the Baldrige criteria, the five parts covered are:
  2. The fundamentals or keydesign concepts of performance excellence.
  3. The unique context of the organization as it relates to the design of organizational systems.
  4. Organizational systems, including strategic leadership, execution excellence, organizational learning and support systems.
  5. The organization scorecard, including comparisons to other world-class organizations.

The path to performance excellence, including organization diagnosis, design and transformation.

Each section includes an introduction to the basics of the particular area of the criteria being addressed. Included in this edition is a CD-ROM that includes access to all of the information in the book, including all of the assessment worksheets and tools, diagrams and charts. This will make it much easier for any internal quality professional to adapt these tools to his or her own organizational needs.

Vinyard’s discussion and explanation of the many Baldrige criteria, numerous pragmatic examples and anecdotes from organizations and businesses that have worked with the criteria—as well as received the award—make this book an excellent investment. While other Baldrige resources focus on high-level strategy principles of the criteria, this book is designed to provide a practical, hands-on guide to all the criteria in a way that makes it highly recommended for any organization or business that is seriously considering applying the Baldrige criteria in their organization.

Dale Farris
Groves, TX


The Scorecard Solution: Measure What Matters and Drive Sustainable Growth

Dan E. King, Amacom, 2015, 288 pp., $29.95 (book).

King defines organizational prowess as "leveraging data and talent to execute on strategic imperatives within compressed timeframes." This book presents the concept of organizational prowess and how the measurement of it through the use of a scorecard can be leveraged and improved to create sustainable growth.

The metrics generated by the scorecard measure organizational performance in business strategy, planning and execution frameworks and talent. From the results, organizations can determine whether they are agile, resilient, vulnerable or lagging. The measured deficiencies then can be identified and improved. The book follows multiple real-life cases of businesses that were vulnerable or lagging. It shows how the implementation of the scorecard solution not only saved the businesses, but also allowed them to thrive. The book also provides sample scorecards, implementation guidelines and how to create a playbook to sustain growth.

Though the book is written for middle to upper management, the principles of evaluating the organizational prowess can be applied to any team. The scorecard solution and the organization prowess concept have the ability to create thriving organizations when implemented properly.

Conor Leahy
San Diego


Recent Release

  • Six Sigma for Managers
    Greg Brue, ASQ Quality Press, 2015, 247 pp., $19 member, $19 list (second edition, book).

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