Turning on the Light Bulb

Abstract:This article offers advice to quality professionals on how to help managers and employees embrace an understanding of quality that is more about management principles, systems theory, and the broad concept of performance excellence. This type of education, which transforms how people think about quality and their understanding of their own organizations, requires critical reflection. The article describes reflective learning concepts, along with seven methods of reflective learning that quality managers can deploy in the workplace to achieve a perspective transformation about quality. These methods include 1) group discussion around structured questions; 2) metaphor analysis; 3) critical incidents discussion; 4) case study discussions; 5) art exercises; 6) force field analysis; and 7) root cause …

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