Perspectives: Discovering the Right Path

Abstract:Often, improvement practitioners are tasked to deliver successful projects and nudge an organization forward in its improvement journey. Finding the right path for an organization inherently involves dealing with uncertainty because of an organization’s unique culture and its past experiences. When circumstances are uncertain, we lack clear answers. As a result, initial efforts may not work or the team could easily misstep. In such situations, our response to inevitable setbacks is key to guiding the improvement journey forward. Direct confrontation, tactics to overwhelm opposition, hard selling solutions or uncompromising positions often create negative dynamics that lead to stonewalling, disengagement and painful memories of the improvement initiative. In other words, all pain and no …

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