Seen and Heard

Great tribute to a quality guru

I worked with Armand Feigenbaum for 31 years, and knew him even longer. In "Total Quality’s Leader" (January 2015, pp. 16-22), Greg Watson has written a tribute that Dr. Feigenbaum would find, as have I, factual, knowledgeable and well thought out.

Watson has put together Dr. Feigenbaum’s history and influence in the quality field, which shows Watson’s knowledge of quality, Dr. Feigenbaum and Dr. Feigenbaum’s role over many years. From all of us here, thank you, Greg.

Leslie J. Warren
General Systems Co.
Pittsfield, MA

Story needed different spin

In response to "Music to Whose Ears?" (February 2015, pp. 14-16): As someone who never abandoned vinyl or tubes for solid state, I was attracted to this article and disappointed when reading it.

What was it doing in QP? The only reference to quality was the quote from James Paul Sain, a University of Florida professor of composition. There is so much more to this story that was missing.

Given the demographic of QP readers, there could have been a great story about customer satisfaction and how customers don’t always choose the best technology— think Beta vs. VHS.

The story could have addressed the need to segment a customer base as required in the Baldrige criteria and address the needs of a targeted segment. Instead, it was just a fashion statement saying vinyl is back in style.

Bill Osburn
Mason, MI

No question about article’s worth

In response to "The Art of Root Cause Analysis" (February 2015, p. 64): Best five whys article I’ve seen!

William R. Corocan
Windsor, CT

In response to "The Art of Root Cause Analysis" (February 2015, p. 64): The value of reading some topics or articles never diminishes, no matter how many times you repeat.

This is one of them: A well-written, short and complete article, capturing both strengths and weaknesses in the practice and application of the technique, without losing the positive tone. Thank you!

Nadarajah Ravindrakumar
Zionsville, IN

Breaking it down

In response to "Dissecting the Differences" (January 2015, pp. 30-36): Nicely done. You have taken an extremely difficult topic and broken it down into easily comprehendible segments.

In fact, I have recommended the article to several of my medical device clients.

The importance of EN ISO 14971 and the associated risk management tools will continue to grow as ISO 13485, the medical device directive, in vitro diagnostic medical device directive, and active implantable medical device directive are revised, impacting the medical device industry in the European Union.

You have accurately identified all of the proverbial moving parts and provided insight into their importance. Thanks again.

Christopher J. Devine
San Jose, CA

Tune In

The latest episode of ASQ TV focuses on ASQ’s newest certification: the Yellow Belt (YB). Explore the YB body of knowledge, and revisit the most essential tool that YBs need to know: the define, measure, analyze, improve and control method. Also, hear advice about taking a certification exam. Watch for the next episode, which covers risk management, available March 3.

Quality News Today

Recent headlines from ASQ’s global news service

Audi Tests Self-Driving Car on U.S. Roads
The Audi A7 piloted driving concept uses technologically advanced systems and relieves the driver of driving duties, speeding between 0 mph to 70 mph. The car can initiate lane changes and passing maneuvers and uses a combination of various sensors, many of which are close to production ready.

Hospitals Turn to Patient ’Passports’ to Boost Communication
Many hospitals now issue "passports" to patients to bridge common doctor-patient communication gaps. The documents contain a patient’s essential medical information, such as current prescription drugs and medical diagnoses, as well as treatment preferences.

Online Extras

  • Teams and leadership on ASQ TV
    Learn more about this issue’s topic—teams and leadership. One ASQ TV episode (http://videos.asq.org/asq-tv-episode-10-teamwork) is devoted to what makes a team work successfully to accomplish goals and deliver results. Another episode (http://videos.asq.org/soft-skills-leadership-and-management) focuses on leaders and the soft skills they need to be effective and drive change.
  • What are you thinking?
    Voice your opinion about the content in this month’s QP by rating and commenting on the issue’s feature articles. You also can send letters to the editor to editor@asq.org. Your comment could appear in an upcoming issue of QP.

Quick Poll Results

Each month at www.qualityprogress.com, visitors can take an informal survey. Here are the numbers from last month’s Quick Poll:

What is the most common mistake when launching a lean and Six Sigma program?

49% Too many projects.

31% Unclear prioritization of projects.

15% The wrong people working on the projects.

5% Not enough people to do the projects.

Visit www.qualityprogress.com for the latest question:

What is the most important to you and your career?

  • Job security.
  • Pay and benefits.
  • A challenge.
  • Variety.
  • Coworkers I respect and like.

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