Seen and Heard

Simply put

In response to "Whole New World" (January 2014, pp. 52-57): I believe all of this hoopla can be summed up in one sentence that directly connects quality to business: The business plan is the quality plan. It makes no sense to separate the two.

Alex Lau
Whitby, Ontario

Method offers useful versatility

I like the versatility of the method discussed in "Rock Solid" (December 2014, pp. 45-51). It could easily be applied toward quality issues of smaller businesses that the statistics-centered scope of Six Sigma misses, and yet keeps enough of a statistical process control flavor that is necessary to define meaningful change of quality.

Gary C. Booker
College Park, GA

Quality dimensions

Bob Kennedy, author of "Finding Harmony" (November 2014, pp. 16-20), has done an excellent job of framing the issues and providing background on an important topic. I would like to offer another perspective to consider. Quality can exist in four principles or dimensions:

1. Features. Does the product have the features you want or need? A large portion of Kennedy’s article appears to focus on the challenges of identifying or describing the features.

2. Reliability. The product is manufactured or provided in a manner that allows it to continue to operate and be reasonably free of defects. What if it had the features you wanted but did not continue to function? That is also poor quality.

3. Customer service. You enjoyed the interactions with the organization that manufactured the product. This is the interpersonal aspect of service during and after purchase.

4. Efficiency. What if you manufactured something incredible and reliable, and had great staff, but it cost so much that it caused you to go out of business? This is also an important quality consideration.

Jeff Worthington
Edgewater, MD

Standing out to be hired

In response to "Career Corner: Survival Instincts" (June 2014, pp. 48-49): It’s so true in today’s world. Unless you have the additional value-adding skills, there is no way you stand out from the crowd in the job market.

Stanley Robert
Homirya Port, Deira, Dubai

Straightforward and succinct

In response to "Narrow(er) Focus" (January 2015, pp. 23-28): a practical article and to the point. The article is helpful toward making the potential failure modes process more effective and efficient.

Allan Garner
Joplin, MO

Cooperation is the key

In response to "The System Is the Solution" (November 2014, pp. 38-43): excellent article on how a system perspective leads to the conclusion that cooperation instead of competition is the key to attaining the goals set by any organization.

Eleazar Chacon

Tune In

The latest episode of ASQ TV is dedicated to those new to the quality profession. But you don’t have to be a newbie to get something out of it. The episode covers how to earn a higher salary, the seven basic quality tools and how to navigate ASQ’s quality body of knowledge. Watch for the next episode, which covers a new ASQ Six Sigma Yellow Belt certification, available Feb. 10 at http://videos.asq.org.

Online Extras

  • Six Sigma on ASQ TV
    Learn more about this issue’s topic—Six Sigma—by viewing an ASQ TV episode dedicated to it. The episode discusses benefits and challenges associated with implementing Six Sigma, how to distinguish the Six Sigma belt colors, the potential return on investment of implementing Six Sigma, as well as the basics of define, measure, analyze, improve and control. Visit http://videos.asq.org/episode-18-six-sigma to view the episode.
  • Your questions answered by experts
    Stumped by a quality problem? Send your questions to editor@asq.org or submit it via the online form at http://asq.org/qualityprogress/expert-answers/form.html and QP’s experts will help you find an answer.

Quick Poll Results

Each month at www.qualityprogress.com, visitors can take an informal survey. Here are the numbers from last month’s Quick Poll:

What technology-related amenities would you most like to see at sports venues?

32% Bigger, brighter video boards.

32% Free, fast Wi-Fi service.

27% Apps for restroom wait times.

9% Apps for food service.

Visit www.qualityprogress.com for the latest question:

What is the most common mistake when launching a lean and Six Sigma program?

  • Too many projects.
  • Unclear prioritization of projects.
  • The wrong people working on the projects.
  • Not enough people to do the projects.

Quality News Today

Recent headlines from ASQ’s global news service

Carmakers Aim to Simplify Dashboards by Taking a Hint From Tablets
Reaching an apogee of confusion, car dashboards have become a bewildering array of screens, buttons and knobs to control functions like the radio, ventilation, advanced safety systems and Internet services. Looking to simplify such cockpit-like controls, automakers are starting to take design cues from a familiar household device, the tablet computer.

E-ticketing More Efficient, Accurate for Police, Courts
Printed instead of handwritten tickets are part of a $600,000 "e-citation" system rolled out to all Colorado Springs, CO, patrol officers in July that is proving to be more efficient and accurate than manual ticketing, police officials said.

Want the latest quality-related news and analysis? The QNT Weekly enewsletter, available exclusively to ASQ members, delivers it every Friday.

Subscribe now at http://email.asq.org/subscribe/qntwk.

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