The leader of ‘total quality management’
In his thoughtful tribute to the recently deceased quality forefather, author and friend Greg Watson said of Armand "Val" Feigenbaum: "In reflection, Feigenbaum’s life serves as a role model of total commitment to quality."
It’s always fascinating to look back on the origins of what we now call "quality" and realize how relevant those concepts remain today. Watson recaps Feigenbaum’s early work and the contributions of other thought leaders of that time, whose combined works culminated in Feigenbaum’s esteemed tome, Total Quality Control.
In the book’s third edition, Feigenbaum’s preface states:
"Quality is in its essence a way of managing the organization." And he firmly believed in the premise that quality had to be built into every facet of an organization to reap the most significant benefits.
Read more in "Total Quality’s Leader." A special thank you to Watson for crafting this fine remembrance.
Sure, quality tools are great and we all rely on them to help us succeed in our work. But what if they can be improved upon? In "Narrow(er) Focus," author James R. Kotterman reveals a new way to make traditional failure modes and effects analysis feel less painful—7PFM, a technique the author modified from the original created by John Lindland. The tool is designed to narrow down potential failures from the seemingly infinite to a manageable seven, helping to arrive at a conclusion much sooner. Give it a try, and let me know how it works for you.
In another article, learn how to use corrective action or preventive action—CAPA—correctly. Commonly lumped together, they must be pulled apart and the differences understood, writes author Dennis Arter. In "Separate Steps" he explains the definitions, some of the most common mistakes, and how to apply the steps correctly to minimize risk.
This month’s Standards Outlook column focuses on counterfeit products. Dale K. Gordon explains in "Fake Out," the serious consequences of this growing problem. It’s much more serious than having to return a knock-off bottle of perfume (and yes, I learned my lesson).
Happy New Year!