Enterprise Performance Management Done Right: An Operating System For Your Organization

Ron Dimon, John Wiley & Sons, 2013, 186 pp., $50 (book).

Enterprise performance management has primarily consisted of the finance and accounting tasks of budgeting, planning, forecasting, analysis and reporting. Dimon proposes that enterprise performance management should be employed more broadly across an organization as a management operating system, enhancing the execution of the organization’s strategy.

This is not a simple cookbook of steps needed to implement and execute enterprise performance management. Each chapter includes many examples to guide and stimulate thought processes. To employ enterprise performance management in non-traditional areas, readers will need to fill in the gaps to fit their own business environment and the needs of their functional organization.

An aspect of the process that will be new to many organizations is the use of data and analysis to develop models and scenarios. The author describes a robust atmosphere in which the models and their projections of what will happen next are challenged and debated. This step provides a solid foundation for the business plans that follow.

The process for performance management could be applied by any functional organization. The challenge is the identification of data that are linked to achieving the strategy and are useful to the users of the data.

This book is not written for novices. The intended audiences are leaders with a strong understanding of the performance measures that are critical to their business and are in a position to influence the adoption of the management operating system.

Rich Anderson
Tucson, AZ

Back to Basics: A Practitioner’s Guide to Operations Excellence

Douglas Sutton, Operations Excellence Services, 2011, 172 pp., $14.99 (book).

Operations practitioner Sutton summarizes handy, practical tools and strategies that will help organizations committed to achieving high levels of performance excellence. He lays the groundwork with solid principles, including the truth that there is a difference between excellence and perfection, the importance of understanding that operations excellence is a long-term journey, and genuinely believing that excellence can be achieved.

Chapters cover important principles of understanding customer expectations, good leadership and internal customers, understanding and maximizing internal processes and technology, holding performers accountable for results, and the role of continuous improvement in achieving excellence.

Each chapter is succinctly presented with extensive use of practical tips and techniques. The book includes examples from some of Sutton’s own experiences, pointers, lists and colorful diagrams and figures. This helps keep the important work focused on Sutton’s vital principles while not getting bogged down in academic, theoretical rhetoric.

Sutton’s work succeeds in explaining the important principles of operations excellence in a hands-on, easy-to-follow guide that demonstrates his knowledge and experience gained over many years. This work is targeted to those new to leadership or management, and who are responsible for improving their operations.

Dale Farris
Groves, TX

The ASQ Pocket Guide to Root Cause Analysis

Bjørn Andersen, Tom Natland Fagerhaug, ASQ Quality Press, 2013, 136 pp., $17 member, $29 list (book).

This pocket guide starts by providing an overview of the root cause analysis (RCA) process. Each of the six steps in the RCA process is covered in detail. Each of the steps and sub-steps include examples to demonstrate tool usage. Section three includes an RCA example in case study format.

The case study, step-by-step presentation of the RCA process and the RCA roadmap make this pocket guide a useful reference for anyone tasked with process improvement through problem solving.

This small but effective book is useful to individuals engaged in continuous process improvement.

Kunita R. Gear
Bridgeton, MO

The Certified HACCP Auditor Handbook

ASQ Food, Drug and Cosmetic Division, John G. Surak and Steven Wilson, eds., ASQ Quality Press, 2014, 312 pp., $89 member, $129 list (third edition, book).

This book serves as a valuable source of hazard analysis critical control points (HACCP) knowledge for all quality auditors. HACCP is akin to FMEA (failure modes and effects analysis) applied to the food industry, but in reality is a lot more than that. This book is written in simple and easy-to-understand language so readers with little or no knowledge of the food industry can understand and apply the material.

The book is divided into seven broad sections with each section addressing one significant aspect of HACCP. The first section provides an introduction to HACCP, including ways to assess the need and establish the prerequisite program. The second section details the principles of HACCP, including hazard analysis, critical control points, critical limits, monitoring procedures, corrective action procedures, verification procedures and record-keeping procedures.

The third section deals with implementing a HACCP program in the organization. The fourth chapter discusses the auditing of HACCP systems with specific reference to the HACCP audit process, the role of the HACCP auditor, and analytical tools that may be used during the process.

The fifth chapter is the most important one as far as the food industry goes. In this chapter, all key aspects of applying the HACCP program to the food processing industry are detailed, including the prerequisite areas for food safety, meat and poultry processing, seafood processing, dairy processing, fresh fruits and vegetables processing, and aspects of retail and food service operations.

In the sixth section, the nuances of applying HACCP to the medical industry are covered including aspects pertaining to risk management, design control, manufacturing processes and medical device applications.

Section seven contains appendixes, including a list of hazards in food processing, hazards in medical devices and codex for HACCP guidelines.

This book is a must-read for all quality professionals in the food and medical industries, especially quality auditors involved with HACCP auditing. In addition, this book is invaluable for candidates taking the ASQ HACCP auditor certification exam.

Rangarajan Parthasarathy
Harvard, IL

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