Whole New World

Abstract:Soon after the 20th anniversary of W. Edward Deming’s death in 1993, the author of this article took a fresh look at Deming’s famous fourteen points, which cover some key principles in quality management. The author shared his thoughts with three colleagues in quality: Michael J. Mazu, a consultant and retired worldwide director of process management at a Fortune 500 company; Jim Rose, an organizational development consultant and former change manager at a Fortune 100 manufacturing business; and Robert J. Scanlon, a senior quality manager at the U.S. Transportation Security Administration in Washington, D.C. Their goal was to update Deming’s well-known fourteen points for a new generation. That updated list can be seen in a table included with the article. A condensed version of their efforts appeared in a May 2014 column in Six Sigma Forum Magazine. The present article explores each of Deming’s fourteen points in more …

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it is very good article, Dr.Deming face an old management systems, changed now
--Abdallah Shair, 06-09-2015


The topic of this article is very important but the content is highly disappointing. Table 1 - IMHO - is way unsatisfactory: it narrows very wide viewpoint of WED to a very limited orifice. The opinions of experts in the article don't agree with both WED's ideas and table 1 conclusions.
--Vladimir Shper, 12-19-2014



--David Kaiser, 12-18-2014


Although the author and contributors occasionally reveal their insight into the works of W. Edwards Deming, I have to say that in general, they are ignorant of his philosophy. Proof of that is the revised 14 points, which Deming would never go along with. Further, the argument that Deming did not know about our current service economy and technological advances is also wrong. Anyone who has read Deming's last book, "The New Economics" would know that he was, a great visionary. They would also know that Deming's "Profound Knowledge" which is not even mentioned in the article, is the foundation of the 14 points. Deming himself stated that the 14 points naturally follow from Profound Knowledge. In a few words, Profound Knowledge is: Appreciation for a System, Knowledge of Variation, Theory of Knowledge, and Psychology. All of these concepts interact to yield the philosophy of W. Edwards Deming and the 14 points (14 responsibilities) for management. Yet the article totally ignores it.
--Mike Harkins, 12-16-2014


The article seems to me very important as it raises an actual issue of updating Deming's 14 points to the current situation. Simultaneously it is very disappointing especially its table 1 with a version of WED's points for 21 century. I find this version absolutely unsatisfactory mainly because of the fact that it narrows very wide viewpoint of WED to a way limited window. Moreover the words the experts were saying at least in some cases don't support the resulting conclusions. As a result I think that this article deserves being discussed carefully in the following issues of QP.
--Vladimir Shper, 12-15-2014


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