2019

UP FRONT

Five and Alive

World Quality Month activities kick off

It’s hard to believe we’ve been formally celebrating World Quality Month (WQM) for five years now, and it just keeps getting better. This year, you have a virtual treasure trove of tools to help you promote and highlight the importance of quality within your organization. And we also have some fun features and tools just for you.

What’s your favorite quality tool? Now, what does that say about you? QP editors put together an amusing online quiz to help you find out. Share or display your results, and make sure to tell your colleagues. Visit www.qualitytoolquiz.com and post your results on Facebook, LinkedIn or Twitter.

Other fun and handy tools and offerings:

  • The WQM website: www.worldqualitymonth.org has a plethora of resources for spreading the word about quality in your organization.
  • Events: Use the celebration guide on the website, and report about your experiences and successes to the quality community.
  • The #QualityIs Facebook and Twitter contest. Vote for your favorite definition Nov. 5-19.

Of course you know what quality is. But, it turns out, it can be a difficult concept to define succinctly and clearly. This month, one of our contributors took on the challenge.

Author Bob Kennedy contends that arriving at a universal definition of quality will do much to compel society to rally around the concept. In his article "Finding Harmony," Kennedy suggests a definition and maintains that if it’s embraced worldwide, this could indeed be the century of quality.

Also this month, we highlight some big wins made by multinational organizations using quality approaches and methods.

"Multipronged Approach" explains how a global IT services organization used a mix of tools and approaches to develop its quality framework, which helped it to meet customer needs and vastly improve efficiency.

"Bank on It" details how a large European bank—it has 54 million customers—used lean Six Sigma to streamline its business processes and eliminate unnecessary rework while increasing responsiveness and error reduction for its customers.

Seiche Sanders

Seiche Sanders
Editor


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