In response to "A New Look" (September 2014, pp. 16-21):
[The revised ISO 9001] helps to align organization goals with quality objectives. It also reduces the unnecessary duplication of documentation and will make every single link more responsible.
Helpful article. This lays out the revision and needed actions in simple terms. I particularly like the comment about organizations that simply make quality manual changes to obtain ISO certification: "This is the group that prefers minimal investment and, therefore, can typically expect minimal outcomes."
Carol Stream, IL
Business side of quality
KN Murli: I am happy to see business and quality objectives have been integrated. I have been doing this for a long time, and many times people ask: "Is it required for ISO 9001?"Now, I do not need to explain much because it will be part of the standard.
Also, a good piece of advice: Don't rush into the ISO 9001:2015 upgrade. Understand the changes and work with top management. You have three years for transition.
Mark: I am excited to see how organizations, and specifically top management, respond to the challenge of "overlaying"the quality management system (QMS) onto the core business operating plan. I have worked with organizations in which the situation is exactly as described in the video—look at our QMS over here and our business system over there.
Another advancement that is really going to help business is the risk-based approach. Helping companies, especially smaller ones, assess and mitigate or accept risk in the planning stages of activities will save significant time, money and rework.
Ellen Diggs: Mark, I’m with you—so excited to see the required merging of business and quality management. I’ve been using a risk-based approach for years now as a framework for organizational decision making, so this revision makes tremendous sense.
Editor’s note: Remember that ASQ is your source for standards revision and transition help. Visit http://asq.org/standards-iso-9001-2015.html for resources to help you prepare, a revision timeline so you can stay updated and more information about transitioning from ISO 9001:2008 to ISO 9001:2015.
The latest episode of ASQ TV focuses on quality in government and includes two success stories from around the world. Watch later this month for two new episodes: one on soft skills and leadership, which will be available Oct. 7, and another on World Quality Month, available Oct. 28.
Visit http://videos.asq.org to access the full video library.
- Get ready to celebrate
The website dedicated to World Quality Month is live. At www.worldqualitymonth.org, you can find a step-by-step guide to celebrating the month at your organization, and a toolkit with resources that can be downloaded. ASQ also will host a contest on Twitter and Facebook in which participants can submit their definitions of quality. The contest will be open in October, and voting for finalists will take place in November. See contest details at http://asq.org/world-quality-month/#qualityis.
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Quick Poll Results
Each month at www.qualityprogress.com, visitors can take an informal survey. Here are the numbers from last month’s Quick Poll:
What anticipated change in ISO 9001:2015 will affect your organization the most?
- A focus on risk-based thinking. 67.5%
- More abstract requirements. 12.5%
- More prescriptive requirements for top managers. 12.5%
- New clause structure. 7.5%
Visit www.qualityprogress.com for the latest question:
What has been the biggest benefit of your ASQ certification?
- It helped me earn a promotion.
- I got a pay raise.
- It helped me get a new job.
- I gained more clout with peers and supervisors.
Quality News Today
Recent headlines from ASQ’s global news service
3-D Printer Could Turn Space Station Into ‘Machine Shop’
Researchers hope to show a 3-D printer can work normally in space and produce parts equitable to those printed on the ground. It works by extruding heated plastic, which builds layer upon layer to create three-dimensional objects. (http://bit.ly/3Dprinterinspace)
People Near ‘Fracking’
Wells Report Health Woes
People living near natural-gas wells were more than twice as likely to report upper-respiratory and skin problems than those farther away, said a major study on the potential health effects of fracking. (http://bit.ly/frackinghealth)
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