Seen & Heard

ISO 9001 revision explained

In response to "A Step Forward" (March 2014, pp. 38-43): Excellent article on the changes to the ISO 9001 standard. Preventive action has always been a difficult topic to implement and audit. I felt the author’s justification of its exclusion from the 2015 revision was well thought out.

Ram Veeraraghavan

Career advice taken

In response to "Making Connections," (July 2014, pp. 24-27): All your advice is timely. Especially, "Ask for recommendations on LinkedIn"—so helpful!

Karen Phelps Perkins
Virginia Beach, VA

Preparing for IoT

Mark Edmund’s article on the Internet of Things (IoT) ("Full Steam Ahead" August 2014, pp. 12-13) was spot on. On the dark side, logistics wins wars and I feel we are ill-prepared for the next one.

John Friedrich
Amesbury, MA

Expertly answered

In response to July 2014 "Expert Answers: Understanding medians" (pp. 8-9): Good answers. Thanks. This will be valuable to other quality professionals, as well.

In fact, I am cross referencing this Expert Answer in the next revision of the Certified Six Sigma Green Belt Handbook (Quality Press, 2008).

Govind Ramu
San Jose, CA

Classic resources

Readers of the Back to Basics article "Curve Your Enthusiasm," (June 2014, p. 72) may be interested in some vintage acceptance sampling references that deal with sampling requirements. They might help facilitate answers to daily questions about particular sampling plans.

In particular, Table 1 in reference 1 would even suggest meeting particular quality requirements. The references are:

  1. Robert L. Kirkpatrick, "Binomial Sampling Plans Indexed By AQL and LTPD," Industrial Quality Control, Vol. 22, No. 6, pp. 290-292.
  2. W.R. Pabst, D.B. Owen, Harold F. Dodge and Robert L. Kirkpatrick, "Letters to the Editor About Reference 1," Industrial Quality Control, Vol. 23, No. 1, pp. 28-32.
  3. Frank E. Grubbs, "On Designing Single Sampling Inspection Plans," Annals of Mathematical Statistics, Vol. 10, No. 3, pp. 242-256.

The Back to Basics article, in choosing a plan "designed to allow lots that are 8% nonconforming to be accepted no more than 10% of the time," suggested the sampling plan of n = 75 and c = 2.

Alternative suggestions from reference 1, Table 1, are: n = 28 and c = 0; n = 48 and c = 1; n = 65 and c = 2. You may not like the c = 0 plan with its severity at the beginning of the operating characteristic curve with its small 0.2% nonconforming necessary to get a 95% chance of acceptance. At any rate, they would be considerations.

Robert L. Kirkpatrick
Shawnee, KS

Tune In

The latest episode of ASQ TV focuses on creating a culture of quality. In the episode: Learn the distinction between culture and compliance, review key culture findings from a global study and look at ways to "millennialize" your workplace.

Watch for another episode available Sept. 16 on government.

Visit http://videos.asq.org to access the full video library.

Online Extras

  • Culture of quality white paper
    Did the August QP cover story, "Clues About Culture" (pp. 18-23) pique your interest to learn more about creating and sustaining a culture of quality in your organization? Be sure to check out the white paper, "Culture of Quality: Accelerating Growth and Performance in the Enterprise," at www.cultureofquality.org.
  • Get published in Logon
    Have something to say about a recent article in QP? Send letters to the editor to editor@asq.org, or comment on the article’s webpage. Your comment could appear in an upcoming issue of QP.
  • Ask the experts
    Don’t let quality-related problems get you down. Submit your question via the online form or send it to editor@asq.org, and one of QP’s subject matter experts will help you find a solution.

Quick Poll Results

Each month at www.qualityprogress.com, visitors can take an informal survey. Here are the numbers from last month’s Quick Poll:

What do you think is the most important component of a culture of quality?

  • Leadership. 53.5%
  • Clearly articulated vision and values. 26.7%
  • Meeting customer requirements. 17.8%
  • Promoting innovation and risk taking. 1.7%

Visit www.qualityprogress.com for the latest question:

What anticipated change in ISO 9001:2015 will affect your organization the most?

  • A focus on risk-based thinking.
  • New clause structure.
  • More abstract requirements.
  • More prescriptive requirements for top managers.

Quality News Today

Recent headlines from ASQ’s global news service

U.S. Government Drops Hospital-Mistake Reports
The federal government quietly stopped publicly reporting when hospitals leave foreign objects in patients’ bodies or make a host of other life-threatening mistakes. The change means people are out of luck if they want to search which hospitals cause high rates of problems such as air embolisms—air bubbles that can kill patients when they enter veins and hearts—or giving people the wrong blood type.

Automation Can Improve Safety
If some of the workshops had been upgraded with totally automated assembly lines or robots, the blast that killed 75 people at Kunshan Zhongrong Metal Products in East China’s Jiangsu province would never had happened, according to Zhou Jianghua, sales manager at Kawasaki Robotics (Tianjin) Co. Ltd. Shanghai branch.

Want the latest quality-related news and analysis? The QNT Weekly enewsletter, available exclusively to ASQ members, delivers it every Friday. Subscribe now at http://email.asq.org/subscribe/qntwk.

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