Journey to Excellence

Abstract:This article describes capstone projects created by Baldrige executive fellows, a group of senior leaders embarking in 2011 on a program to look at leadership through the perspective of the Baldrige Criteria for Performance Excellence. For senior leaders selected to participate in the Baldrige executive fellows program, a capstone project integrates leadership lessons learned from other senior leaders and the seven categories of the Baldrige criteria to impact and resolve a challenge in their own organizations. According to the author, what these senior leaders achieved through their capstones not only led to measurable improvements but also transformed organizational cultures. Projects included improving healthcare processes; moving from a compliance model to a performance excellence model; creating a customer feedback loop; and creating a strategy that would improve the entire Department of Defense supply …

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