Who Do You Trust?

Abstract:This article explains why trust is essential to the social undertaking of quality and continuous improvement. Increasingly, workplaces rely on cooperation, teamwork, empowerment, coordination, knowledge sharing, cross-functional groups, and business-to-business partnerships. More and more, organizational success is being contributed to by high-performance work teams and through strong interpersonal relationships. Trust is understood to be vital to these functioning social structures. Trust promotes an engaging working environment and psychological well-being, allowing individuals to focus on their performance. Research has shown trust to be a key component in producing a high-performance culture in which collaboration and helping behaviors are …

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