Insurance Policy

Abstract:This article presents a case study on how the Ohio Department of Job and Family Services (ODJFS) used a quality-centric approach in their initiative to create a enterprise content management (ECM) system to manage, safeguard, and accelerate the use of key informational assets. As a government agency, ODJFS is faced with hundreds of thousands of documents within its systems. With these documents come important quality responsibilities: reliability, security, suitable storage, proper quality reviews, collaboration and dissemination of information within the organization, managed changes to documents, and the proper retention and destruction of electronic documents. In a rapid application development approach, a team of seven was tasked with designing, constructing and implementing an ECM solution for 12 offices across ODJFS. A unique hallmark of this project was to embed quality into the inherent design, development and execution of the system. The article describes the various phases of the …

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