At Your Fingertips

Abstract:In troubleshooting, businesses can take a step away from reliance on experience or memory if problem solvers have handy a check sheet of all historical causes and their respective corrective actions. The goal is to optimize the situation by moving from a given current state to a desired future state as quickly as possible with the objective of preventing the same problems from recurring. Through creative thinking and problem solving with lean tools, a combination of two of the basic seven quality control tools — the cause and effect diagram and the check sheet — has been developed. The end result of this combination is a cause and effect check sheet. A cause and effect diagram is also referred to as the Ishikawa diagram and the fishbone diagram because the complete diagram resembles a fish skeleton. A cause and effect diagram with known corrective actions for every controllable cause in a check sheet structure in an easy-to-read format is a time-saving tool for any person whose job is to …

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