A Pathway for Patients

Abstract:Some critics have argued that lean improvement activities cannot be applied in health care, asserting that hospitals are not factories. This article disputes that view, maintaining that traditional lean approaches can be improved for healthcare application. …

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Great Article. "must read" for students of Process/quality Improvement in service industry.
--amit p, 02-25-2014

This article has provided illumination on the application of quality tools to the healthcare setting. As we work to transform the U.S. healthcare system it will be articles of this nature that provide needed context in framing the application of quality tools to our work.
--Chuck Moses, 02-10-2014

--Brenda M., 02-05-2014

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