Quality Caring in Nursing and Health Systems: Implications for Clinicians, Educators, and Leaders

Joanne R. Duffy, Springer Publishing, 2013, 328 pp., $55 (second edition, book).

This book is about nursing and patient care performed with quality and passion. It emphasizes the relationship skills necessary for providing quality care. In the foreword by Jody Gittel, it is stated that: "Ironically, it is in the name of quality assurance and cost reduction that relationships are often put aside." The author of the book aims to address this situation.

The text is intended for nursing students and nursing leadership positions looking for concrete ways to properly balance efficiencies with relationships between healthcare providers and patients. It is clear that quality care requires such a balance.

The book is well-organized with 12 chapters divided into three parts and nine useful appendixes. The part that is missing relates to measuring "feeling cared for." It is covered very briefly, providing some references, but leaves the impression that quality care can be delivered without proper measurement.

Readers interested in healthcare quality—especially nursing professionals—will find the book very interesting to read.

Ron S. Kenett
KPA Ltd.
Raanana, Israel

Implementing ISO/IEC 17025:2005: A Practical Guide

Bob Mehta, ASQ Quality Press, 2013, 224 pp., $49 member, $80 list (book).

The benefits of this book are readily apparent since the scope and importance of the standard are known to many around the world. The author’s considerable experience and knowledge in this area are presented in a logical, useful and consistent format. He provides a list of questions at the end of each chapter which can assist auditors as well as serve as a tool for managers of calibration systems.

The book is organized into two parts. The first part covers management requirements and the second part covers technical requirements. The details are further built on a number of supporting features. Other supporting features include a preface, an epilogue, a bibliography, an index and a list of figures and tables.

The figures and tables are unique for several reasons. Each figure or table provides an actual example of the format and detail that an auditor would look for and that a customer should expect.

The organization of the book matches the sections of the standard, so the examples are also presented in that same order. Lastly, the author cites some additional links that provide more detail.

Current and future auditors should study this book because it is easy to read, readily applicable to everyday use and handy for practitioners and administrators. While the book’s subtitle should explicitly include, "General Requirements for the Competence of Testing and Calibration Laboratories," this reviewer can find no other issues or areas for improvement in this edition.

Frank Pokrop
San Diego

Team Building: Proven Strategies for Improving Team Performance

W. Gibb Dyer Jr., Jeffrey H. Dyer and William G. Dyer, Jossey-Bass, 304 pp., $45 (fifth edition, book).

Team building has become a mainstay of organizational development literature. Now 36 years old, this fifth edition is an updated and valuable resource for its intended audience: managers, team leaders, team members and consultants.

Replete with diagnostic and remediation tools, the book is comprised of four parts. The first introduces the authors’ Four C’s team development model (context, composition, competencies and change management) and its companion assessments. Basic assessments are provided in the book and more advanced team assessments can be purchased online.

The book’s second part focuses on resolving specific team problems. Part three presents team building for specific team types.

Finally, a short summary and discussion of future challenges concludes the book.

If you’re a senior manager, consultant, Black Belt or lead any type of team, you should read this book. Implementing the collective years of knowledge in this book will help you make your team more effective.

James Kotterman
Asset Acceptance
Warren, MI

Statistical Process Control for the FDA-Regulated Industry

Manuel E. Peña-Rodríguez, ASQ Quality Press, 2013, 204 pp., $54 member, $90 (book).

The author states this book is aimed at engineers, analysts, technicians, managers, supervisors and all other professionals responsible for measuring and improving the quality of their processes.

However, the book does not provide an intensive course in statistics. Instead, it is intended to be a how-to guide about the application of the many statistical tools available today for organizations regulated by the U.S. Food and Drug Administration (FDA). I do feel the author has accomplished this with this book, with some exceptions.

There have been more than 190 warning letters issued by the FDA to organizations in the last 10 years in which the term statistical control has been used. There is concern about the lack of use of statistics in some cases and the misuse of the statistical tools in other cases. The FDA is encouraging organizations to embrace a quality approach within their manufacturing environments.

There are 12 chapters in the book, ranging from the basics of process variation, basic concepts, graphical tools, process capability, hypothesis testing, regression analysis, design of experiments and statistical process control charts.

While the examples and discussions are held to a level that is understandable, the author does assume readers have at least some prior experience or understanding of terms and formulas used in statistics.

And since the discussions on the particular subjects are not in-depth, I challenge whether the reader will be able to discern whether they are using each of the tools as they were intended and not misinterpreting them.

Readers may obtain a better understanding of some of the statistical tools used to control processes and be encouraged to study with a greater level of detail the statistical tools presented in the book.

Those just using the book alone without other reference materials and training could get a warning letter from the FDA.

Wayne Sander
Dove Quality Consulting
Dousman, WI

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