At Your Service

Abstract:Servant leadership is a philosophy that emphasizes focusing first on others’ needs. Servant leaders are attentive to the growth and development of their stakeholders, including employees, customers, partners, and the community. Researchers are beginning to formally study the effects of servant leadership on organizational performance. A few ways organizations can formalize servant leadership are by incorporating the philosophy into new employee onboarding, providing training and resources, using 360-degree feedback assessments, rewarding servant leadership behavior through employee recognition programs and reinforcing it in mission statements. The article discusses recommended practices for servant leadership that are taught by the Indiana-based Greenleaf Center for Servant Leadership. Basically, these practices include asking questions; listening; withdrawing and reorienting; exercising foresight; and pursuing the growth and development of others, and creating more servant …

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