Seen & Heard
Put the horse before the cart
In the Statistics Roundtable column, "Wanderlust and Memory," Lynne B. Hare says that the answer to his first question is "none of the above." I believe that is the correct answer, but not for the reason he gives. He states that "control chart limits should be based on the estimate of the capability standard deviation derived from a carefully conducted process capability study."
This is putting the capability cart in front of the stability horse. A state of statistical control provides evidence of homogeneity over time for process data. Absent that, we have no rational basis for making any distributional assumptions, and therefore, no basis for a capability study. A capability study follows the establishment of a state of control, not the other way around.
What readers are saying on social media:
Mahantesh Hungund via Facebook: Our reputation for quality is only as good as perceived by [the] customer while buying our products. It is the confidence he has in our brand.
I have a question regarding the article "The Right Blend" by Vera Vanicek. I work with a chemical mixing room. We do not start mixing until the patient arrives because we don’t want to lose money if the patient is not able to receive the treatment. For example, the patient’s complete blood count (CBC) or vital signs may prevent chemotherapy administration. Who pays for the treatment at Advanced Medical Specialties (AMS) if the patient is not able to receive it? The article does not answer this question as a drawback to mixing one hour in advance of patient treatment.
Author’s response: Our patients come in the previous day for an assessment, office visit and CBC. The patient then comes the following day ready to receive his or her treatment (he or she is clear for chemo).
There are also a.m. assessments and p.m. chemo, meaning the patient is assessed and labs are drawn in morning and then scheduled for afternoon chemo. We only do that for some patients—for example, patients receiving five days of continuous treatment or the patients who live far from our office.
Also, we don’t mix the very expensive drugs that have a short life (stability) and if only one patient is receiving that drug. In that case, the nurse will give the mixing room the "go" for the drug to be mixed once the patient is cleared for treatment. If, for any unforeseen reason, the patient still isn’t able to receive the treatment, AMS must absorb the cost.
QP’s Most Popular Articles
- Crunching the Numbers: How the numbers for the 2012 Salary Survey were calculated.
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Direct from the source
In this month’s Author Audio, listen to Jack B. ReVelle, author of this month's Quality in the First Person, discuss his role in preventing nuclear disaster, and how the experience not only introduced him to quality, but motivated him to dedicate his life’s work to it.
More to mine through
An online sidebar from "Dig Deeper" details the audits of two areas at a soft rock mine site that underwent a 5S blitz process. Two examples of radar charts accompany the sidebar as well.
Quick Poll Results
Each month at www.qualityprogress.com, visitors can take an informal survey. Here are the numbers from last month’s Quick Poll:
What do you think is the most important factor in advancing your career?
- On-the-job experience. 43%
- Obtaining certifications. 23.2%
- Changing jobs. 22%
- Achieving advanced degrees. 11.6%
Visit www.qualityprogress.com for the latest question:
What is the largest challenge in implementing quality at your organization?
- Deciding how to govern and manage quality.
- Measuring success.
- Providing employees with training.
- Establishing a culture of quality.
Quality News Today
Crash Points to Progress, Flaws in Air Safety
The Asiana Airlines crash in San Francisco was less a cautionary tale of how risky air travel is than a reminder of how rare—and survivable—such accidents have become.
Group Finds Carcinogen in Pepsi Products
An environmental group said that the caramel coloring used in Pepsi still contains a worrisome level of a carcinogen, even after the drink maker said it would change its formula.