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Abstract:Organizations that use 360-degree feedback surveys can use the plan-do-check-act (PDCA) cycle to improve those surveys’ overall effectiveness and enhance their benefits. A key part of the planning stage is to properly identify candidates who will provide feedback on performance. Additionally, the survey’s administrator should include survey logic that does not allow for providing an unfavorable rating without also offering a viable idea for improvement. In the doing stage, contacting evaluators prior to the survey to request that they invest some time in your development will result in higher response rates and more meaningful guidance. For the checking stage, this article provides suggestions for reviewing and analyzing the survey results before acting on them. In the acting stage, the author recommends that you 1) share what you will be focusing on with all of those on your initial survey list; and 2) evaluate the "in-cycle" progress you are making against your improvement …

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