Mood Righting

Abstract:Several authors have suggested that process improvement initiatives fail because employees and leaders are not engaged in the process. In general, organizations with engaged employees have less absenteeism, turnover, theft, and accidents, as well as higher customer satisfaction scores, productivity, and profitability. Some literature suggest that being engaged and having a sense of engagement is important for process improvement experts leading lean Six Sigma efforts. The research reported in this article sought to understand the relationship between emotional intelligence and work engagement of process improvement and work engagement of process improvement experts. The primary goal of the research centered on developing a greater understanding of whether organization leaders tasked with leading process improvement strategies might be able to tap into individual emotional intelligence, thereby providing a potential pathway to improving work engagement, which ultimately leads to more effective …

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