The Right Blend

Abstract:The chemotherapy mixing room (CMR) at Advanced Medical Specialties in Miami has been providing chemotherapy drugs to its patients for more than 30 years. In light of possible schedule changes at the rapid treatment/injections department and overall cost reduction plans, the executive director of the practice division posed a challenge to the facility's certified lean Six Sigma Black Belt (BB): "Can we optimize the CMR operation and expand our capacity?" As a result, a lean Six Sigma project was implemented. Through the project, the CMR reduced its technician labor costs by 25% and established a load-leveling system, among other solutions, while meeting internal customer targets and handling an increased volume of 9.5%. Although several lean tools were used by the BB and operational team, the Six Sigma DMAIC template (define, measure, analyze, improve and control) provided the critical framework to assist in guiding the team to formulate …

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Excellent article showing usage of all DMAIC steps and demonstrating lean sigma methodologies in service industry. Application has reduced labour on one side and increased volume (revenue) without additional resources is wonderful. Would like to have conversation with the author.
--Hemant Ogale, 10-17-2013


a very gud article,which utilizes the whole lean meathodologies.informative one

--sony johny, 06-21-2013


An eye opener for the application of Six Sigma in the Health industry !!
--Edward Chooi, 05-27-2013


Great article. It offers a detailed walk-through of the Six Sigma DMAIC process. The BB made good use of Six Sigma tools and charts.
--Milissa Bolcar, 02-20-2013


The article is timely, helpful and very good. The application of Six Sigma is is professional and flawless.
--Sharon Floyd, 02-18-2013


The project report is very impressive.
Hope to see this kinds of case study again and again.
--Billy lu, 02-18-2013


Good Article, Providing insights on the application of lean tools and methods.
--Lakshmiprabha Anandan, 02-13-2013


Great article in the practical application of lean ss methods and tools. Helpful to new and experienced students of lean.
--Caroline Glus, 02-07-2013


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