Lessons in Labeling

Abstract:Incomplete information on specimen container labels at a cancer treatment center led to errors and often meant a second round of specimen collections, representing rework and wasted time. Implementing the Six Sigma approach of define, measure, analyze, improve, and control (DMAIC), the center determined that only 15% of the nonblood specimens were labeled completely. A new process needed to be implemented to meet standards and guarantee the quality of results for all nonblood specimens. The DMAIC method guided the center to improve the labeling part of the specimen collection process. Increasing labeled laboratory specimens compliance by 287% has led to increased patient satisfaction, and less time processing unnecessary …

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