Seen & Heard

Increasing involvement

In "Get Them in the Game," (December 2012, pp. 52-56) Carlotta S. Walker mentions two primary ways to improve employee involvement and thereby engagement: involving employees in key decisions and empowering them to make decisions in handling complaints. Both are very effective indeed. 

Regarding the first, though, I’d suggest it shouldn’t be limited to strategic or other large changes, but rather can be expanded to include day-to-day continual improvement. We’ve empowered our team to edit the quality management system documentation, and it has worked wonders for engagement. Employees own their processes, and our continual improvement is faster than ever.

Francisco Castano
Cypress, TX

Make models actionable

In response to "Lasting Impression" (November 2012, pp. 24-29): With all the statistical expertise in organizations, why can’t we finally put to bed the voodoo economics models? Models that use data rather than ideology are actionable. Instead of simply pushing "quality," get specific.

Mike Clayton
Mesa, AZ

Meeting requirements

In response to "Why Certify?" (January 2013, pp. 25-29): I am confused. How can Dana Korkuch obtain a quality engineer certification (CQE) only four years after school, when the requirement to test for the CQE is eight years of on-the-job experience in one or more of the areas of the CQE body of knowledge and a minimum of three years of this experience must be in a decision-making position?

Paul Smith
Warwick, RI

Author’s response: Dana had a bachelor’s degree, which allowed four years of the eight to be waived. The requirements to sit for the exam state:1

If you have completed a degree2 from a college, university or technical school with accreditation accepted by ASQ, part of the eight-year experience requirement will be waived, as follows (only one of these waivers may be claimed):

  • Diploma from a technical or trade school—one year will be waived.
  • Associate degree—two years waived.
  • Bachelor’s degree—four years waived.
  • Master’s or doctorate—five years waived.

The four years of work experience that she did have were all in a decision-making position.

Scott Laman
Sinking Spring, PA

Reference and Note

  1. ASQ, "Quality Engineer Certification—Is It Right for You?".
  2. Degrees/diplomas from educational institutions outside the United States must be equivalent to degrees from U.S. educational institutions.

QP’s Most Popular

  1. Likert Scales and Data Analyses: Analyzing ordinal data as it relates to Likert scales.
  2. Facing Tight Times: The results from the 2012 Salary Survey and the keys to overcoming salary stagnation.
  3. Corrective vs. Preventive Action: Keep the difference between corrective and preventive action straight.
  4. Outputs and Outcomes: Defining, distinguishing and differentiating project deliverables.
  5. Learning to Fish: Use a modified fishbone diagram to jumpstart your career.

Online Extras

Optimizing operations

Hear more about how a chemotherapy mixing room team used the define, measure, analyze, improve and control method and lean tools to reduce costs and improve efficiency in this month’s author audio featuring Vera Vanicek, author of "The Right Blend".

Do you know why?

Learn more about why it’s important to know how an improvement project aligns with the organization’s mission, goals and objectives by checking out additional tables and figures from the article, "Know the Why".

Quick Poll Results

Each month at www.qualityprogress.com, visitors can take an informal survey. Here are the numbers from a last month’s Quick Poll:

"How has becoming certified affected your career?"

  • I don’t hold any certifications.  39.3%
  • Hasn’t made an impact.  31.4%
  • Helped me get a new job.  23.5%
  • Helped me get a raise.  5.6%

Visit www.qualityprogress.com for the latest question:

"What is the right way to ensure a lean Six Sigma project stays on track?"

  • A project manager.
  • Regular check-in meetings.
  • Unified training.
  • A Champion.

Quality News Today

Recent headlines from ASQ’s global news service

Dreamliner Reliability in Doubt After Failures
A Boeing 787 Dreamliner destined for Tokyo last month had to return to the gate at Boston’s Logan International Airport because of a fuel leak. The day before, a battery used to power another 787 when the engine was turned off on the ground caught on fire.

Disney’s New Wristband May Eliminate Long Lines
The frustration of waiting in long lines at Walt Disney World in Florida could soon be a thing of the past, as the mega theme park announced it is launching a new program that will allow guests to customize their vacations with mobile phone apps and a futuristic wristband.

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