Earning Potential

Hints at how to get ahead in trying times

This year’s survey of the salaries of quality professionals in the United States and Canada showed little movement over the prior year in terms of average salary, holding firm at about $87,000 from last year. But wait right there! Before you dejectedly slap this issue closed and toss it on the recycling stack, consider this: Stagnancy in salaries doesn’t mean you can’t make more. And that’s where this year’s results come in. Sifting through the numbers and dicing up the data, trends emerge. Chief among them:

  • With age and longevity in the profession come higher salaries, but the choices you make along the way with regard to education and training can nudge salaries upward.
  • Certifications and Six Sigma training are correlated with higher salaries.
  • Consulting can be lucrative, either as an add-on beyond regular employment or full time.

Max Christian Hansen’s analysis of the survey results, "Facing Tight Times," summarizes several of these "levers" to greater earning potential. Beyond the four sections of results presented in the print edition, go to www.qualityprogress.com for 20 additional sections, further breaking down the results and providing interpretation of the findings. At the website, you’ll also find links to a webcast further explaining the results, as well as past surveys and our updated salary calculator.

Questions and comments? You can post them on the website. 

For many people, their first-ever job was working in a fast-food restaurant, and if that describes you, you know how daunting the job can be. One study, cited in the article "Get Them in the Game," says 50% of fast-food restaurant employees turn over in any given year. That is substantial and, obviously, costly to the franchise in direct costs, customer service lapses and training.

But how can that be addressed when it’s considered the norm? The answer? Employee engagement. Involving employees can make all the difference.

The article describes methods and tips for improving employee engagement in the fast-food environment, but the takeaways can stretch further into other organizational settings, helping you expand your knowledge of ways to engage employees. After all, everyone wants to be trusted and empowered and to feel they’re a part of making decisions that affect them.

Seiche Sanders

Seiche Sanders

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