A Service Framework

Abstract:In 2004, ASQ's Service Quality Division began work on the Service Quality Body of Knowledge (SQBoK) to list key areas of knowledge, provide definitions of service quality and related terms, and help users collect scattered service quality resources. ASQ's Quality …

Access this article
Other ways to access this article

Social Bookmarking

Digg, delicious, NewsVine, Furl, Google, Spurl, BlinkList, Simpy, StumbleUpon, BlogMarks, Facebook



Featured advertisers