For the Better

The only constant is … improvement?

Continuous improvement is at the heart of quality. And even the best products, services, systems and standards come with improvement opportunities. Save for, perhaps, my mother’s homemade lasagna (which is pure perfection in my book), everything should be in a constant state of improvement, and quality professionals are often the ones driving that charge.

Take ISO 19011—Guidelines for auditing management systems. In November, the International Organization for Standardization published a new version, which expanded the standard’s scope to cover all management system disciplines, not just quality and environmental management system audits.

Yet, the standard still is deficient in some areas.

Authors Thea Dunmire and Gary L. Johnson point out some of these shortcomings in the article, "Pointed in the Right Direction." They also provide a look at the standard’s journey through revisions, updates and scope changes, and offer ideas on how it could be improved in future revisions.

There is another standard revision in the works: ISO 14001, the environmental management standard, will be revised and updated during the next three years.

In "(Re)visionary Thinking," Susan L.K. Briggs writes about the process of revising the standard: "The goal of this work is to standardize the structure and core requirements of management system standards (MSS) to facilitate the integration of multiple MSSs into an organization’s management system."

Finally, she calls on interested individuals to join the U.S. technical advisory group working on the standard’s revision. If that’s you, contact standards@asq.org.

Here at QP, we, too, are dedicated to continuous improvement and growth. This month, we debut the QP digital edition, a flipbook-style technology that makes the full issue of QP easily accessible on either a computer screen or tablet device.

This won’t replace any of the current ways we offer QP, but it will provide readers another option as we enter a more digital age. Open the issue in your web browser and see how easy it is to jump to specific articles, zoom in and out, link to additional information and share articles via your favorite social network. You’ll also be able to send, save, file or search archives with ease.

We hope you will find this new tool a suitable answer to the growing desire to have ASQ products and services offered digitally. We’re excited to be a step closer.

Seiche Sanders

Seiche Sanders

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