Eradicating Inconsistency

Abstract:When pest-control company Orkin expanded rapidly in the middle 1990s, consistency of service and quality suffered. Initially the company dealt with the situation by requiring its commercial branches to work to attain ISO 9001 certification. In 2002, the company …

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Very encouraging that a large complex organization has managed to use ISO 9001 and witnessed tremendous improvement in employee attitude. We need more of these inspirational case studies.
--Doreen, 06-09-2012


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