Heavy Mettle Victory

Abstract: The primary author has retired from 23 years of service with a large industrial company. The company’s process management slowly and unsystematically improved over the course of his employment. At one plant, improvement began with responding to customer feedback…

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Mr. Ludford: We have a common acquaintance, Bob Scanlon of ASQ section 509. I am presently the section secretary. I have recently agreed to teach for the section on an as-needed basis. Joe Conklin
--Joseph Conklin, 01-25-2012

Sounds very similar to my experience in computer manufacturing.
--Duane Briggs, 01-09-2012

A great story - the American version of Hoshin Kanri. (Mr. Conklin - are you in the Wash DC Section and do we know each other?)
--Joseph Ludford, 01-09-2012
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