Perspectives: Salvaging Baldrige

Abstract:With the U.S. government trying to get the federal deficit under control, no program is safe. And that includes the Baldrige Performance Excellence Program. Faced with the possibility of losing all of its government funding, the program is at a crossroads. In this Perspectives column, Dean Hubbard and Paul Klute examine the program's history, figure out where things went awry and describe how it can get moving in the right direction …

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