Pushback Prevention

Abstract:Quality improvement projects often struggle because team members and sponsors rush through problem resolution, forcing problem resolution onto process operators. Pushback and apathy from these operators is often the result. Improvements can cause concern for a number of reasons, including fear of change, lack of understanding of the vision behind the improvements, and flawed proposed improvements. A case study of a hydraulic tools manufacturer demonstrates the need to manage resistance to quality improvement. Improvement can be sustained using a four-step process: create awareness, make a plan, modify and improve, and standardize and …

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--Lt, 08-14-2011

I wish I had read this article mid-2010. It was very informative today and will no doubt be helpful in the future, but it would have helped a lot last year too. :-) Thank you.
--Desneiges Brunette, 08-10-2011

This is very useful information that addresses many of the challenges I am currently working through. Great management advice as well!
--Steven Madewell, 08-06-2011

Very well written. Two suggestions:

1. Japanese QC story approach may fill some of the gaps that are likely to be there.

2. Design engineers, if advised to assemble at alpha stages of product development, will understand the problems themselves for improvement and actual production operators at beta stage, and their feedback will help greater cohesion and teamwork.
--S.Kannan, 08-01-2011

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