2019

Active Social Life

A burgeoning community awaits—online

I live and die by reminders. My alarm clock reminds me—in its own special way—to get out of bed in the morning. My computer and my phone warn me of impending meetings. I have reminders set to update scorecards, submit reports, update forecasts and kick off monthly, quarterly and annual projects.

With an internal hard drive that sometimes feels as if it’s nearing capacity, reminders keep me from missing any important "must-do’s."

Recently added to the reminder roster are the e-mails and notifications I get that prompt me to tend to my social networking pages and profiles. The platforms themselves have become adept at providing these nudges in their effort to keep users engaged and active.

Don’t get me wrong—this hasn’t become something I’d consider a chore. Social media interaction has actually become a favorite activity and a way of engaging with the quality community. I love to communicate with QP readers, read about the great things people are doing, access the valuable information they’re sharing (and, I hope, share some of my own) and even get to know some readers on a more personal level. Today, there are many opportunities to link up with one another for networking and information sharing.

If you haven’t already, join QP editors at:

Let this serve as a reminder to you: Don’t be a stranger. A global community of quality peers is mere keystrokes away. Hope to see you there!

Speaking of alert, this month’s cover story focuses on a quality project coffee giant Starbucks undertook to improve the quality of the bags that contain its take-home beans. Voice-of-the-customer data showed the bags ripped too easily, and the freshness of the coffee was being compromised. Via a carefully orchestrated project, Starbucks improved its defect rate by 90%. Tell me, what coffee lover doesn’t appreciate quality in every cup?

Perhaps I’m a wee bit biased in calling out this article (ASQ is, after all, headquartered in Wisconsin, home of the world champion Green Bay Packers), but "A Not-So-Super Experience" details a monumental quality snafu that occurred at this year’s Super Bowl in Arlington, TX—a gaffe that left hundreds of people without seats, even after they purchased pricey tickets. Read more about what might have caused the problem—and why the NFL is facing a class-action lawsuit as a result.

Seiche Sanders

Seiche Sanders
Editor


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