A Lean Transformation

Abstract:Sacred Heart Hospital of Eau Claire, WI implemented lean Six Sigma in order to reduce waste and improve patient satisfaction. The process began in 2004 when the hospital trained about 15 hospital leaders as Six Sigma Green Belts. One early success was a project to reduce meal tray waste by 60 percent, which achieved an actual reduction of 57.6 percent and annual savings of almost $12,000. Additional leaders were trained as Green Belts until 2007, when the hospital’s CEO shifted focus to lean. While hospital Green Belts prioritized processes, leaders worked with ASQ to develop and pilot the Leading Lean Teams training course. Those taking the training were organized into 15 teams and assigned projects based on the prioritized processes. Executive leaders selected the three projects to go forward with immediately: increasing outpatient data accuracy, decreasing emergency room bed time and decreasing digital mammography reporting time. The lean implementations continue at Sacred Heart, and the …

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Great article. Enjoyed project prioritization strategy and follow-up techniques. Greatly needed in healthcare. Thank you for sharing!
--Alice Mayer, 07-31-2011


I like this article. Happy to see the process improvement in the hospital. It is a great feeling for a person who has seen this hospital and associated with the medical device industry.
--Ramanan, 07-31-2011


Easy to understand. Training of good textbooks.

--David.wei, 02-11-2011


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