Trial and No Error

Abstract:The Veterans Affairs Cooperative Studies Program (VACSP) began following the Baldrige Criteria for Performance Excellence in 1996. The center's primary activities are the manufacturing, distributing and tracking of clinical materials and monitoring patient safety. Unlike many organizations, the center has been continuously using the Baldrige criteria. It also became ISO 9001:2000 certified, the first Veterans Affairs Agency to do so. In addition to the continuing pursuit of safety and quality, the VACSP has endeavored to continuously improve customer loyalty, employee engagement and communication with both customers and employees. In 2009, the VACSP was awarded the Malcolm Baldrige National Quality …

Access this article
Other ways to access this article
Please register to access this article

Social Bookmarking

Digg, delicious, NewsVine, Furl, Google, StumbleUpon, BlogMarks, Facebook



Our hospital system is seeking information on QMS. I appreciated the link to ISO 9001:2000 and Baldrige. Hopefully, my leadership team will agree.
--Carla Konzel, 04-21-2011


Good content - Please write more on QP.
--Nilay Giri, 01-26-2011


Featured advertisers