Tip of the Iceberg

Abstract:Saint Joseph, MO-based Heartland Health cares for patients with a holistic approach that goes beyond simple diagnosis and treatment. While delivery of care is the tip of their metaphorical iceberg, Heartland also addresses individual and community wellness issues. The company uses quality tools to gather data and implement policies that increase the engagement and satisfaction of employees and patients alike. It conducts annual strategic business assessments to identify and address areas where it can improve. In 2009, Heartland was awarded the Baldrige Award for its …

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