Dealing With Disconnect

Abstract:Every organization faces three strategic challenges: conducting successful audits, turning audit data into a successful project, and connecting a mission statement to meaningful action. In this first of a series of three articles, the authors discuss the auditor-auditee communication problem. Examples provide information on how constructive conclusions can be reached to respond to deficiencies. The other two articles, “No-Hanging Fruit” and “More Than Words,” can be accessed online. No-Hanging Fruit describes how a department given a goal for improving overall performance of the company is unable to find any single problem that stands out as a starting point. More Than Words looks at the translation-to-action …

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