Past Is Prologue

Abstract:Quality management has a long history that can provide valuable insight into the future. Drawing upon the four revolutions of quality described in the literature, the author provides a new set of paradigms – control, continuous improvement, commitment, and breakthrough – that can lead the organization from a traditional problem-solving network to a community capable of addressing future …

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Excellent article that captures the essence of some deep concepts. Many of these were integrated in the pre-1990 HP days: a community of people committed to a set of values with a long-term focus from senior management to sustain improvements and breakthroughs.
--TJ Mills, 11-15-2010


Excellent overview, very helpful summary.

It occurs to me that perhaps in a given organization, we see the three models of quality coexisting, depending on the "quality arena." The process manager remains most interested in control, the line worker remains most interested (motivated by) improvement, and top management strives to achieve breakthrough.

In a well-integrated company, none of these models competes with the others but rather permits a dynamic synergy, like a well-tuned engine in which each component fulfills its designed function at peak performance.
--Jon Fadely, 08-18-2010


Quite a nice job of giving just enough details in a well-done executive summary. I will be writing to ASQ for permission to reprint, for my students, to use in my upcoming class on group dynamics in September. This could be a wonderful compliment to my remarks. Thank you, Everard!
--Wallace Brown, 08-15-2010


Always interested with the evolution of quality practices over the eons, this article has some great new material to use when updating our Internal Auditor Orientation.
--Larry Hillyer, 08-12-2010


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