To receive information or to register for ASQ Education Courses, contact Learning Offerings, ASQ, 600 N. Plankinton Ave., Milwaukee, WI 53203; call 800–248–1946 or 414–272–8575; fax 414–272–1734; or visit www.asq.org/learninginstitute.

ASQ Course Clusters



6–10 Lean Six Sigma Green Belt Essentials for Financial Services


20–21 Cost of Quality: Finance for Continuous Improvement

20–21 Lean for Service

20–21 Measuring Process for Organizational Performance

20–22 ISO 9001:2008 Internal Auditor Training (RABQSA)

20–24 Auditor/Lead Auditor Training for ISO 13485

20–24 ISO 9001:2008 Lead Auditor Training (RABQSA)

20–24 ISO 14000 Lead Auditor Training (RABQSA)

20–24 Lead Auditor Training for AS9100 (RABQSA)

20–24 Software Quality Engineering

22–24 Quality Audits for Improved Performance

22–24 Internal Auditor Training for AS9100

22–24 SPC Implementation

24 Process-Based Auditing


Brookfield, WI

11–12 Baldrige-Based Approach to Organizational Learning

11–12 Failure Mode and Effects Analysis

11–13 ISO 9001:2008 Internal Auditor Training (RABQSA)

11–13 Root Cause Analysis

11–14 Guide to Process Improvement and Change

11–15 Black Belt/Quality Engineering Statistics

11–15 Introduction to Quality Engineering

11–15 Introduction to Quality Management

11–15 ISO 9001:2008 Lead Auditor Training (RABQSA)

11–15 Reliability Engineering

13–14 Baldrige Self-Assessment for Higher Education

13–15 Certified Manager of Quality/ Organizational Excellence Refresher

13–15 Implementing and Auditing an ISO 9001:2008 QMS

14–15 16-hour ISO 9001:2008 Lead Auditor Training

14–15 Customer Supplier Partnerships: An Introduction

15–19 ISO/IEC 17025 Lead Assessor Training (AClass)


21 Lean Six Sigma Executive Essentials for Financial Services


9–10 Supervision Skills for the Food Industry I. Guelph, Ontario. Call the Guelph Technology Food Center at 519-821-1246 or visit www.gftc.ca.

14–17 SCOR Framework and SCOR Project. Palo Alto, CA. Call the Supply Chain Council at 202-962-0440 or e-mail info@supply-chain.org.

15–16 Process Design and Performance Improvement. London. Visit the Chartered Quality Institute at http://thecqi.org.

22–24 Positive Deviance and Better Healthcare. Bethesda, MD. Visit Plexus Institute at www.plexusinstitute.org/pdhealth.

27–30 Fundamentals of Effective Sales Management. Chicago. Call the University of Chicago Booth School of Business at 312-464-8732 or e-mail exec.ed@chicagobooth.edu.

29–30 Demonstrating Reliability With Accelerated Testing. Austin, TX. Call Hobbs Engineering at 303-465-5899 or visit www.hobbsengr.com.

30–Oct. 2 ISPI Europe/EMEA 8th Annual Conference. Gothenburg, Sweden. Visit the International Society for Performance Improvement at www.ispi.org.


14–15 Certificate Issuers’ Accreditation Workshop: Introduction to the American National Standard ASTM E2659-09. Washington, D.C. Visit the American National Standards Institute at www.ansi.org.

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