Customer Focus Sparks Invention

Abstract:Littlefuse’s manufacturing facility in the Philippines produces electronic circuit protection products for automobiles and other electronic devices. The facility recognizes the importance of customer satisfaction, so when selecting last year’s quality improvement project, the focus was on voice of the customer (VOC) input to identify customer needs. Lean Six Sigma tools enabled the project team to identify a fuse defect as a high priority. Team efforts resulted not only in reduced customer complaints and waste, but the development of a new production process for fuses. The team’s project won a silver award at the 2009 International Team Excellence Award …

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