Starting Line

Abstract:When called upon to initiate a new quality management program, a background in quality management helps, but is not a necessity. ISO 9001 contains a list of activities that must be implemented by management to assure business operates systematically and meets customer expectations. Effective communication and collaboration with management on long-term projects will enable a quality Champion to develop a formal continuous improvement program. Eleven steps discussed help the Champion guide the organization through implementation of ISO 9001 and avoid unexpected …

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This article is a must read for anyone starting on the ISO 9001 journey.
--Cindy Hurst, 04-14-2010


An excellent article that addresses all the major steps for implementing an effective management system. This can serve as a valuable guide for any organization, regardless of the industry or product type. Well done!
--Craig Cochran, 10-15-2009



--Seamus Gorman, 10-09-2009


Very good article.
--Subhash, 10-09-2009


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