Don't Just Talk the Talk

Abstract:The Joint Commission, a not-for-profit organization that accredits and certifies healthcare organizations and programs throughout the U.S., recently initiated internal improvement projects using lean and Six Sigma to boost efficiency, lower costs, and improve operations. In addition to starting its own Green Belt and Black Belt training programs, five internal programs were initiated to improve the organization and benefit customers. The Joint Commission understands the importance of applying the same in-house improvement ideas that it promotes …

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The articles is very informative.
--Dinesh Bist, 09-28-2009


This is a very informative article with loads of stimulating thoughts. The hospital at which I work here in the Middle East is undergoing JCI re-accreditation this year. There are lots of things to trim by the stakeholders. There are still items that are untouched, overlooked and still big question marks without an internal walkthrough coordinated by a qualified quality practitioner. This is true what a doctor, senior vice president and ASQ member said: "I think what this has done is determine why we need to walk the talk."
--Renato Rulete, 07-11-2009


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