Perspectives: First, Do No Harm

Abstract: When the author becomes personally affected by a healthcare system foul-up, she calls on quality professionals, no matter their industry of expertise, to become more active in finding and implementing solutions to healthcare industry process weaknesses.…

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The quality of the thinking that went into the graphic is the capstone of an otherwise superb article. I will be using the article as a case study for root cause analysis students.
--William R. Corcoran, PhD, PE, 04-21-2009

Very good article. Obviously, this is a very personal issue for Judith, and she did an outstanding job describing the issue.
--Carl Strauss, 04-15-2009
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