Change That Sticks

Abstract:Process improvement can solve many of an organization’s internal and external problems if implemented properly, it but could have the opposite effect if poorly executed. Process improvement should be approached with a long-term view, emphasizing strong leadership support and resource allocation. Nine steps are outlined that make process improvement a permanent investment. A case study follows a federal agency that provides support for the National Reconnaissance Office as it used these nine steps to build a process improvement strategy aimed at improving customer …

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Excellent article. Patience is key, as stated. The rewards will come as long as management continues to support team efforts.
--Mary Winch, 10-24-2010

I rate this article 5 = outstanding. I can use this to observe within our organization (QA DEPT.). I truly can use this as a tool to make suggestions and requisitions.
--EVA STEPAT, 10-09-2010

Good article! Congratulations!
--Ricardo Carrijo, 11-22-2009

--Raju Sornam, 04-22-2009

liked this article
--Kerrie Christian, 04-12-2009

It's notable that many of these recommendations overlap with CMMI practices, particularly Organizational Process Focus and many Generic Practices.
--Harvey Stromberg, 04-11-2009

--Carl Pietruszka, 04-09-2009

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