Calculated Decision

Abstract: Control charts and capability analyses created to provide proof of process control and process capability assume data follow a normal distribution, but this is not the case and standard calculations can therefore be incorrect. This problem can be solved by transfo…

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--Todd Stewart, 01-23-2009

Excellent article and very useful, especially in service or transactional processes where the normal distribution is usually not the right one when you're trying to improve process cycle time.
--Jose, 01-16-2009

Good and well-founded article. I have used the same approach before, and I am glad that a simple solution is provided.
--Rodrigo Rojo, 01-14-2009
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