The Road to Improvement

Abstract:´╗┐Registration of public organizations to ISO 9001 quality standards can be difficult because of their complex operations, but the Illinois Department of Transportation (IDOT) achieved registration in 2006 for all its processes by focusing on the eight quality management principles outlined in ISO 9000. The internal audit system was overhauled to include a systematic review of the quality management system. By keeping the focus on addressing the fundamental principles of quality management, IDOT has created a culture of continual improvement and improved the ability of the agency to exceed the expectations of its …

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Thanks John. This is a well written article and I like the call of our attention to fundamentals.
--Chrispin Ntungo, 08-21-2008

This is an excellent article on a rarely published topic. Thanks John!
--Diana, 08-04-2008

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