Raising the Bar

Abstract: Companies seeking to expand their global reach face a dual challenge created by the rising cost of development and the need to keep prices down in a demanding global market. Good leaders meet this challenge by measuring the benefits of quality as opposed to the…

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In my opinion, cost of quality has become a major concern with reducing profit margin, and growing competitive forces. Mere existence of quality processes is being challenged. Instead, quality is sounght in every process. We must find a breakthrough approach to addressing quality problems by having a quality department with professionals who create value for their organization, rather than ensure performance. Some fundamental changes must be made in the way we manage quality.
--Praveen Gupta, 08-18-2008

Dr. Feigenbaum's article, as always, is a top hit. It's clear and express' his belief on quality and cost relationship. It is always a pleasure to read his approach. Please tryto get him to publish more in QP.
--dr. Gabor Aschner, 08-06-2008
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